用擦过马桶的抹布擦杯子、用洗发水浸泡杯具、用客人的浴巾擦拭窗台地面……对于普通消费者而言，或许很难将前述现象与五星级高端酒店联想到一起，但日前一位微博网友发的爆料视频，正在改变消费者对于部分五星级酒店的印象。
上述微博网友谈到，各酒店集团都有客房清洁程序与卫生标准，国家也颁布过《旅业客房杯具洗消操作规程》，“但全行业几乎都没有严格落实，留下卫生隐患”，“波及面接近100%”。
对于上述说辞，北京市旅游委方面告诉《证券日报》记者，部分高星级酒店存有卫生问题的情况属于个例，“单凭个例否认整个行业言之过重”。Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="
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北京柏悦酒店亦告诉《证券日报》记者：“此次事件并非整体事件”。
昨日晚间，文化和旅游部称，已经责成五省市调查处理酒店卫生问题。
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北京柏悦酒店道歉
称相关事件为“单一事件”
据视频显示，
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北京柏悦酒店4家北京酒店现身。
北京颐和安缦酒店告诉《证券日报》记者，目前公司正在针对此事进行调查整理，调查结果会通过官微进行公布，但截至发稿，公司尚未通过微博以及微信平台发布相关消息。北京康莱德酒店则告诉《证券日报》记者，目前此事正在调查中。
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北京柏悦酒店则在发出公开声明道歉，称对于此视频中涉及的事件的发生深表歉意，Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="
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北京柏悦酒店上下极度重视，并已在内部展开彻查。Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="
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北京柏悦酒店方面强调：“这起单一事件，绝不是Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="Beijingchina.com", title="
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北京柏悦酒店卫生管理的标准。”